FAQs

Ele Footprints LLC Logo- Image of a baby elephant-Elephant Shop for Charity

Welcome to our Frequently Asked Questions page. We’re happy you found us and we hope that you can become a part of our community and join us as we work towards our goal of saving elephants.

 

COMPANY RELATED QUESTIONS

What is Ele Footprints LLC? 

Ele Footprints LLC is an online store that sells elephant themed clothing, home décor, mugs, greeting cards and much more. As you may have guessed, the “Ele” in Ele Footprints LLC stands for Elephant. We are elephant lovers and activists who donate 10% of our net profits to organizations who are on the ground working to protect both African and Asian elephants.

When was Ele Footprints LLC Established?

Marilyne, the Founder and CEO of Ele Footprints LLC, launched the online elephant themed business on May 31, 2019. It is a true passion project that allows her to share her love for elephants, deliver high-quality products, and work towards protecting elephants.   

Where is Ele Footprints LLC Located?

Ele Footprints LLC is located in Melissa, Texas, which is northeast of Dallas in Collin County.  

Does Ele Footprints LLC have a Physical Store?

Ele Footprints LLC only operates online. We do not have a physical brick-and-mortar location for customers.

How can I contact Ele Footprints LLC?

The best way to contact us is through email at hello@elefootprints.com.

We do our best to respond to emails within 24 hours. Keep in mind that all social media messages may not be received, so please email us if you have any questions or concerns.

What are your Business Hours?

Our regular business hours are Monday – Friday: 7:00 AM – 5:00 PM CST.

Do you Actually have Elephants in Texas or are you Raising Funds for Elephant Charity?

We do not own an elephant sanctuary and we do not keep elephants. Instead, we sell elephant themed products online and we donate 10% of our net profits to elephant organizations who help rehabilitate sick, orphaned, and previously captive elephants.

Can I donate directly to an elephant organization from your website?

Yes, go to the main menu and locate the "DONATE DIRECTLY" option that allows you to select one of the elephant organizations listed. You can easily donate directly to the organizations without making a purchase.

Which organizations do you donate to?

We do our best to identify and donate to ethical organizations. As of 2020, these are the organizations we donate to:

  1. The Global Sanctuary for Elephants -> https://globalelephants.org/. They are involved in saving and rehabilitating elephants that were once circus performers, kept in zoos, and used for the tourism and entertainment industry.
  2. CRASH (Conservationists Raising Awareness for Species and Habitats) -> https://www.crashwildlife.org/. In January 2021, we set up an auction for a sterling silver elephant with a diamond eye and 100% of the sales will go to CRASH.
  3. The African Elephant Foundation -> https://www.awf.org/. We will be creating a sticker exclusively for "Stick Up for Change" that they can sell and enjoy 100% of the proceeds.

What is next for Ele Footprints LLC?

The goal is to continue to perfect our business model by finding products that customers enjoy and growing the business so that we can donate a larger percentage of our profits. We are also working on identifying more ethical elephant organizations that we would like to donate to. 

Why is it Important to Save our Elephants?

Elephants are magnificent creatures and they, like most wildlife, were created to be self-sufficient. Yet, their numbers are reduced each year due to human interference in the form of trophy hunting, ivory trading, use and abuse in the tourism industry, torture in the circus industry, human-animal conflicts due to land encroachment and so on. Elephants are not meant to be in captivity. Saving our elephants is the right thing to do! When we see how much our elephants are suffering especially because of humans, we feel a moral obligation to help save the elephant species from ourselves. In nature, elephants can thrive for generations. Elephants are intelligent and they can map out their paths through plains to get to water and food. Elephants are also not a preferred prey for most carnivores because of their massive size and the difficulty to hunt them.

 

SHOPPING AND DISCOUNT QUESTIONS

Can I use PayPal or Other Forms of Payment?

Yes, Ele Footprints LLC accepts PayPal, Amazon Pay, Apply Pay, Google Pay, credit and debit card payments.

Can I Send my Order to Someone Else as a Gift?

Yes, you may send your order to a different address as a gift. We offer gift wrapping and greeting cards for purchase to help complete your gift. Not all products can be gift wrapped, so please send an email to hello@elefootprints.com if you have any questions about your order and gifting options.

Can I Purchase Gift Cards?

Yes, Ele Footprints LLC offers electronic gift cards for sale. All the gift card details will be emailed to you so that you can gift it to the person of your choice. If you would like a physical gift card to be mailed to someone along with a greeting card, please contact hello@elefootprints.com for instructions on how to proceed. To purchase a gift card from our elephant store, please visit https://elefootprints.com/collections/elephant-gift-cards.

How do I make an Order using my Gift Card?

How can I buy a gift card from your store? Ele Footprints LLC Gift cards are available for purchase from the main menu or using this link https://elefootprints.com/collections/elephant-gift-cards. We issue electronic gift cards to avoid lost or stolen cards. We are not responsible for lost or stolen gift certificates.

Can I use my gift card on other purchases outside of your elephant shop? Ele Footprints LLC Gift cards are only valid on our website https://elefootprints.com/

Can I purchase any of the products on your website with my gift card? All available products can be purchased with your gift card on https://elefootprints.com/

Can I redeem my gift card for cash? Gift cards are not redeemable for cash and cannot be returned for a cash refund. Returned items that were purchased with a gift card will be awarded store credit.

Gift cards, once entered, will be automatically applied to your next order(s).

What happens if my order is not the exact amount on the gift card? If an order exceeds the amount of the gift card, the balance of the order must be paid with a credit card, debit card, or any other form of payment offered on https://elefootprints.com/. Any unused balance will be placed in your account and may be applied on your next purchase.

Does my gift card expire? No, there is no expiration date for your gift card.

CUSTOMER ACCOUNT AND REWARDS QUESTIONS

How do I open a customer account?

Visit https://elefootprints.com/ and navigate to the bottom right corner of your screen. Click on the “Ele Rewards” button with the gift icon. Click “Join now” to open an account or sign in if you already have an account. We will monitor your purchases and keep a record of your points.

What are my rewards points worth?

When you join our rewards program, you will receive 5 points for every $1.00 you spend. When it comes to redeeming your points, 100 points = $1.00. You can use your points towards your purchases.

Do I get points if I refer a friend?

Yes, simply click on the referral link to earn your points so that we can track your referrals. When you refer a friend and they make a purchase with us, both you and your friend will receive a $5.00 coupon.

We thank you for supporting many animal saving organizations. Animals need more people like you.

Thank you! Our elephants are under the threat of extinction and it will take all of us to prevent their extinction. 😊 

  Ele Footprints LLC Logo- Image of a baby elephant-Elephant Shop for Charity

Kind Regards, 
Marilyne, CEO and Founder of Ele Footprints LLC

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